The 5 Things to Look for When Choosing a Business Internet Provider

From marketing to customer service to internal communication, small businesses rely on the internet for countless daily activities. The importance of the Web will continue to grow in the coming years, making the selection of reliable internet service providers one of the most important investments a company will make. Yet many businesses are unsure how to begin the search for the best business internet provider. As you consider different business internet providers, the following questions will allow you to identify a truly reliable service:

How fast is this service?

Above all else, internet for business must be fast. Slow service prevents you from communicating with your staff or customers, taking advantage of valuable software, or obtaining important information. What constitutes fast internet changes over time as technology improves and expectations grow. At present, a fast connection is able to download data at a rate of at least 25 Mbps and upload at no less than 3 Mpbs. Many modern plans, however, are as fast as 500 Mbps. The more you rely on internet for your daily activities, and the more complex and data-heavy those applications are, the faster your plan should be.

How is the customer service?

A fast connection won’t do you much good if you frequently suffer from technical problems without the support to solve them. Therefore, make sure your provider offers quality customer service, which involves:

  • Answering your questions 24 hours a day, 365 days a year
  • Communicating with you by your preferred medium, be it phone, text message or email
  • Offering in-depth answers to all your questions
  • Troubleshooting minor problems and connecting you to repair experts for more serious issues

The more committed your provider is to customer service, the easier it is to resolve problems. This ensures that no technical or knowledge issue will prevent you from enjoying a quick connection.

Is there a guarantee?

Internet service providers who guarantee your money back, or offer a 30-day guarantee, show both confidence in the quality of their connections and a willingness to take responsibility for service issues.

How much does service cost?

While a business internet price should not be your sole factor in choosing a provider, paying for quality service – and the service you need – is an important consideration. Specific prices will vary based on where you live and what features you buy. In general, you should compare at least three providers (if available in your area) to see if any one of them offers you the same standard of service at a lower cost.

Is the plan scalable?

Growing businesses frequently need to expand both the number of people using their internet connections and the number of features those connections provide, often with little notice. Thus, you must determine how much it will cost to add new features, both in money and in time. The easier and less expensive it is to upgrade, the better your provider will be able to serve you for the long haul.

Contact Us Today for Details!

Cable ONE Business offers swift, scalable internet service for companies of all sizes. To learn more about finding an affordable connection that meets your business’s specific needs, contact us today for more information!