This section contains answers to frequently asked questions about Cable ONE Business Services, Billing and Technical Support.
A Cable ONE Business speed test can be performed using our numerous local Ookla speed test servers by visiting https://business.cableone.com/speedtest. Powered by the Ookla’s SpeedTest.net Netguage platform, all Cable ONE Business Ookla servers are run on 10 Gbps fiber circuits on our fiber-rich Internet backbone.
Cable ONE Business channel lineup comparisons and printable PDFs are accessible from the below links. You may be prompted to update or enter your zip code for the most accurate lineup. If you would like to order Cable TV service, please contact a business adviser at 855.873.9596. For technical assistance with your Cable ONE Business services, please contact 855.873.9596.
Twenty (20) @cableone.net email addresses are available for use. Third party solutions such as Google’s G Suite or similar solutions offered by web hosting companies may also provide branded email addresses for companies. More information about Google G Suite is available on their website.
The Quick Start Phone Guide provides the start code shortcuts for customizing your phone features.
Please contact Business Care at 877.570.0500 for more information about Cable ONE Business WiFi.
Use our Long Distance Look Up Tool to find rates by country.
Cable ONE requires customers to use a DOCSIS 3.0 Cable Modem. These modems incorporate the latest cable technology, have the capability to deliver faster internet speeds, and have a longer expected lifetime. Below is a list of compatible modems that will work on the Cable ONE Business network.
Cable ONE Business will supply the necessary modem to power Business Phone services.
Compatible Internet-Only Modems
8-Channel Modems supporting up to 150 Mbps
- Arris DG950
- Arris CM820
- Motorola/Arris SURFboard SB6141
- Motorola/Arris SURFboard SB6180
- Motorola/Arris SURFboard SB6182
- Motorola/Arris SURFboard SBG6700-AC
- Motorola/Arris SURFboard SBG6782-AC
- NetGear CM400
- NetGear N300/C3000
- NetGear N600/C3700
- Zoom 5341J
- Zoom 5350
- Zoom 5352
16-Channel Modems supporting up to 500 Mbps
- Arris DG1670A
- Arris - SBG6950AC2
- Motorola/Arris SURFboard SB6183
- Motorola/Arris SURFboard SBG6900-AC
- NetGear CM500
- NetGear AC1750/C6300
24-Channel Modems supporting up to 500 Mbps
32-Channel Modems supporting 500 Mbps and above
- Arris - SBG7580-AC
- Motorola/Arris SURFboard SB6190
- Motorola/Arris SURFboard SB8200
- Motorola MB8600
- Netgear CM700
- Netgear CM1000
Want to purchase your own modem?
If you choose to purchase a modem, Cable ONE recommends you purchase a new modem from a reputable source with DOCSIS 3.0 technology. Second-hand modems obtained from online sources may not work properly on Cable ONE's network even if listed above. Cable ONE reserves the right to refuse service to any modem or modem model which might impair network performance. See the Acceptable Use Policy (AUP)
Benefits of leasing a modem from Cable ONE Business?
If you lease a modem from Cable ONE Business, any problems with the modem we will take care of generally within 4-hours or less. No need to go to the big box stores to buy a new modem, Cable ONE Business will fix the issue remotely or replace the modem often the same day.
Cable ONE has not changed either its privacy practices or policies, and has no intention of doing so. The protection of customer privacy and personal information is very important to us. Cable ONE does not sell our customers’ personal information or sell customers’ online browsing information.